Frequently
Asked

Go to the Order page, select your products, enter your delivery details, and make payment. That's it. You'll receive a WhatsApp confirmation once your order is placed. If you have a cart from the Products page, it'll pre-fill automatically.

No account needed. Enter your phone number, verify via WhatsApp OTP, and you're in. Your details are saved — repeat orders take under a minute.

Yes. Add as many items as you need in a single order. No cap.. You can mix and match any products, and quantities can be adjusted per item.

Contact us immediately on WhatsApp. If the order hasn't been dispatched yet, we'll do our best to accommodate changes or a cancellation. Once dispatched, we cannot cancel but you can initiate a return after delivery.

Yes, for bulk orders (gyms, clinics, distributors), reach out to us directly on WhatsApp or email info@alphastackofficial.com. We have a structured B2B pricing model.

Once dispatched, you'll receive an AWB number via WhatsApp. You can track anytime on our Track page. We partner with Delhivery and DTDC, updates are automatic and we notify you on delivery.

We accept UPI (Google Pay, PhonePe, Paytm, any UPI ID), Bank Transfer / NEFT, and Cash on Delivery (COD) for eligible pincodes. Online card payments via HDFC gateway are also available at checkout.

Yes, COD is available at select pincodes across India. COD availability is checked at the time of ordering. An additional handling fee of ₹50 applies for COD orders.

During the order flow, select "UPI" as your payment method. You'll see our UPI ID and a QR code. Complete the payment in any UPI app and upload your payment screenshot. We manually verify and confirm via WhatsApp, usually within minutes.

No stress. Message us on WhatsApp with your name, the amount paid, and a screenshot of the transaction. We'll verify and confirm within 30 minutes during business hours.

Card payments process through HDFC's secure gateway — we never see or store your card details. UPI transactions happen entirely within your UPI app. Your data is never sold or shared with anyone.

Yes. PAN India delivery is available through our courier partners, Delhivery and DTDC. Whether you're in a metro or a tier-3 city, we'll reach you.

Orders are typically dispatched within 1–2 business days of payment confirmation. Delivery takes 3–7 business days depending on your location. Metro cities are usually faster. You'll be notified at every step via WhatsApp.

Shipping charges (if any) are shown at checkout before you confirm. For prepaid orders above a certain value, shipping is free. COD orders have an additional ₹50 handling fee.

Yes. All orders are shipped in plain, unmarked packaging, no product names, no brand logos visible on the outside. Complete privacy, every time.

Check with your neighbours, building security, or anyone who may have received it on your behalf first. If still unresolved, contact us on WhatsApp with your order ID within 24 hours of the delivery status update. We'll raise a dispute with the courier on your behalf.

Yes. All AlphaStack™ products are FSSAI licensed (License No. 22625030002041) and manufactured in GMP-compliant facilities. Every batch is third-party lab tested before dispatch.

Each product has a unique verification QR code / batch number. Scan it or enter the batch on our Verify page to instantly confirm authenticity, batch details, lab reports, and manufacturing date.

Formulated for healthy adults at recommended doses. Individual response will vary — as with any supplement. If you have an existing medical condition or are on prescription medication, check with your doctor first. Our protocols are reviewed specifically to account for risk — if something doesn't fit your profile, we'll tell you.

Made in India: all products are manufactured domestically in GMP-certified facilities. We're proud to support Indian manufacturing while maintaining world-class quality standards.

Yes. Third-party lab reports are publicly accessible for every batch. Use the Verify page and enter your product's batch number and the lab report link is available right there, no login required.

We accept returns within 7 days of delivery for damaged, defective, or incorrect items. The product must be unused, in its original packaging with the seal intact. Returns due to a change of mind are not accepted for health/nutrition products as per standard policy.

Take a photo/video immediately upon opening and message us on WhatsApp with your order ID and the evidence. We'll arrange a replacement or full refund, no questions asked. We take full accountability, no excuses.

Once approved, refunds are processed within 3–5 business days to the original payment method. UPI refunds are typically faster. You'll receive a WhatsApp notification with the UTR number once the refund is initiated.

If your order was returned due to an incorrect address or failed delivery attempts, we'll reach out via WhatsApp. We can re-dispatch (shipping charges may apply) or issue a refund minus shipping costs. For prepaid orders, we try to re-attempt delivery first.

A Cycle Protocol is a personalised supplement schedule built around your specific goal — lean bulk, cut, recomp, or performance cycle. Our team designs a week-by-week plan based on your inputs: what to take, when, and at what dosage. Delivered digitally, accessible anytime via your phone number.

Fill in the Consult form. It asks about your stats, goals, experience level, any health concerns, and current supplement use. Our team reviews your responses and prepares your protocol, typically delivered within 24 hours on the protocol page accessible via your phone number.

The initial consultation intake is free. Protocol delivery is included with your order or available as a standalone service. Contact us on WhatsApp for current pricing.

Yes. We have female-specific protocols that account for hormone balance, menstrual cycle phases, and appropriate dose limits for women. The same stack doesn't work for everyone — we build around your physiology.

Yes. We only collect data necessary to process your order, name, phone, and address. Your data is stored securely and is never sold, rented, or shared with third parties for marketing. We use it solely to fulfill orders and provide support.

No. We only message you on WhatsApp for order-related updates: confirmation, dispatch, delivery, and occasionally relevant offers. You can ask us to stop anytime and we will. We respect your inbox.

Message us on WhatsApp or email info@alphastackofficial.com requesting deletion of your data. We'll remove your information from our systems within 7 business days (except for records we're legally required to retain, such as invoice data).