We stand behind everything we ship. If something's wrong on our end — damaged, wrong, tampered — we make it right. No runaround.
Every AlphaStack™ product is inspected before dispatch. Quality is non-negotiable. If something goes wrong on our end, we own it and fix it — fast.
Eligible
- Product arrives damaged or broken
- Seal tampered on delivery
- Wrong product received
- Product expired at delivery
- Item missing from order
Not Eligible
- Change of mind
- Dissatisfaction with results
- Allergic reaction — read labels
- Opened beyond first serving
- Claim after 48 hours
- Wrong address provided
Claims must be raised within 48 hours of delivery with photo or video evidence via WhatsApp.
- Message us on WhatsApp at +91 86791 52848 within 48 hours of delivery
- Share your order details — name and product name
- Send clear photo or video evidence of the issue
We respond within 24 hours. Eligible claims resolved within 5–7 business days.
- UPI / Card — refunded to original account within 5–7 business days
- COD — refunded via UPI or bank transfer within 5–7 business days
You will be notified when the refund is initiated. Bank processing time may vary.
For eligible replacement cases requiring return, AlphaStack™ covers return shipping costs. Do not ship anything back without prior confirmation from us.
Orders can be cancelled within 12 hours of placement if not yet dispatched. Once dispatched, cancellations are not accepted. Message us immediately on WhatsApp to cancel.
Regulatory Compliance
Applicable Acts & Laws
Consumer Protection Act, 2019
Governs consumer rights including product quality, unfair trade practices, and right to refund or replacement.
E-Commerce Rules, 2020
Consumer Protection (E-Commerce) Rules mandate transparent refund policies and grievance redressal for online sellers.
FSSAI Act, 2006
Food Safety Standards Act mandates product quality and safety standards for all supplement manufacturers and sellers.
Sale of Goods Act, 1930
Governs the conditions and warranties related to the sale of goods, including the right to reject defective products.
