Every AlphaStack™ product is inspected before dispatch. Quality is non-negotiable. If something goes wrong on our end, we own it and fix it — fast.

Claims must be raised within 48 hours of delivery with photo or video evidence via WhatsApp.

• Message us on WhatsApp at +91 86791 52848 within 48 hours of delivery
• Share your order details — name and product name
• Send clear photo or video evidence of the issue

We respond within 24 hours. Eligible claims resolved within 5–7 business days.

• Online payments (UPI / Card / Net Banking / Wallet) — refunded to original payment source within 5–7 business days via Razorpay
• COD orders with advance payment — the ₹300 advance is refunded to the original Razorpay payment source within 5–7 business days

You will be notified when the refund is initiated. Bank and UPI processing timelines may vary. Razorpay refunds typically reflect within 2–3 business days after initiation.

For eligible replacement cases requiring return, AlphaStack™ covers return shipping costs. Do not ship anything back without prior confirmation from us.

Orders can be cancelled within 12 hours of placement if not yet dispatched. Once dispatched, cancellations are not accepted. Message us immediately on WhatsApp to cancel.

For COD orders: the ₹300 advance paid online at the time of ordering will be refunded in full to the original payment source within 5–7 business days upon cancellation. The ₹100 COD handling fee is non-refundable once the order is dispatched.

If you believe an incorrect charge has been made, contact us first on WhatsApp at +91 86791 52848 before raising a chargeback with your bank. We resolve payment disputes within 3 business days. Chargebacks raised without prior communication may result in order cancellation and suspension of future orders.